COVID-19 Update
To the pet families of Rio Grande Animal Hospital,
With more of us getting vaccinated against SARS-CoV2, CDC recommendations changing and most places opening up in some form or another – we will be changing as well.
We are still considered an “essential business” in the State of New Mexico and need to control the number of people coming in to the building.
Trying to keep our staff safe (so WE don’t have to close) as well as our clients is a big priority for us. Who will take care of our pet family members if you or our staff gets sick?
Keeping that in mind, we will be conducting business as follows for those that are fully vaccinated (as of June 1st):
Masks are still required for anyone coming into the building
Two groups of owners (3 people maximum) will be allowed into the lobby with their pets at one time. Until we have room in the lobby, please stay on the porch or in your car and we will let
you know when you can come in
A veterinary technician will come out to talk to you and take your pet into the treatment room for an exam and/or treatment. Then the doctor will come out and talk to you in person. You WILL get to talk to one of the doctors, but we are trying to social distance for now and not congregate in the exam rooms
If you are coming by to pick up medications or food, just call us when you get here and you can come to the front desk and pick them up
But if you prefer, you may still stay outside or in your car and we are happy to continue to provide curbside service to you! Just call when you get here and let us know!
If you have ANY questions regarding our policy please call our office. SVMC always kept our hospital clean; and like most of you, we have increased our cleaning and have focused on frequently touched surfaces using products known to be effective against viral pathogens; specifically COVID-19. Areas that are most focused on are door handles, counter tops, and frequently touched items. We will have hand sanitizer available to use throughout the hospital; if you don’t see any please ask and it will be provided to you.
It’s EXTREMELY IMPORTANT if you are experiencing flu like symptoms to please call our office to make arrangements. We will do our best to help your pet, but it might mean rescheduling the appointment or having someone else bring your pet in. We appreciate you and your support for us while we care for your loved ones. Our goal is to safeguard the interest of our clients and patients while ensuring the health of our staff.
So thank you for understanding and allowing us to be:
Your other Family Doctor.
Staff at Rio Grande Animal Hospital
