COVID-19 Update
To the pet families of Rio Grande Animal Hospital,
With the COVID-19 pandemic still a major health concern, your well-being as well as that of your pets is at the forefront of our thoughts. The health of our staff as well as our clients is of utmost importance and we want to let you know the actions we will be taking during this very sensitive time.
We are considered an “essential business” in the State of New Mexico and as of 11/13/20 the Governor has amended the guidelines to ensure the safety of us all. Because we are still conducting business during this time, we will be enforcing these rules.
1) Masks are still mandatory for anyone entering our building. We also will ask anyone on the porch or waiting right outside our door to wear a mask as well. This mask must cover your nose as well as your mouth.
2) Social distancing of course, keeping a minimum of 6ft apart from other clients, the front desk staff and the medical staff.
3) We are now doing “curbside service” only and clients will be asked to stay outside – either in the car or on the porch – while we take your pet inside for the exam. You can still speak to a doctor after the exam via phone or in certain instances in person, outside.
If you are coming to pick up medication or food, please call us from the parking lot and we will bring it out to you and run your payment inside or take a credit card over the phone.
When you show up for your appointment (or come to pick up medications or have an emergency), you may call us from your car and we will come out and get your pet. We will be attempting to make this as easy for everyone as possible. If you have ANY questions regarding our policy please call our office. RGAH always kept our hospital clean; and as of this past spring we have increased our cleaning and have focused on frequently touched surfaces using products known to be effective against viral pathogens; specifically COVID-19. Areas that are most focused on are door handles, counter tops, and frequently touched items. We will have hand sanitizer available to use throughout the hospital; if you don’t see any please ask and it will be provided to you.
It’s EXTREMELY IMPORTANT if you are experiencing flu like symptoms or have recently traveled outside the State and you have an upcoming appointment, please call our office to make arrangements. We will do our best to help your pet, but it might mean rescheduling the appointment or having someone else bring your pet in.
We appreciate you so much & your support your ability to care for your loved ones. Our goal is to safeguard the interest of our clients and patients while ensuring the health of our staff.
So thank you for understanding and allowing us to be.
Staff,
At Rio Grande Animal Hospital
